Heather Manzano is the Acting Administrator for the Risk Management Agency.
Heather is also the Associate Administrator and has previously served in several different capacities within the Risk Management Agency including Deputy Administrator for Compliance, Associate Deputy Administrator for Insurance Services, and Director for the Special Investigations Branch. She also served before as Acting Administrator for the Risk Management Agency in 2017.
Under Heather’s leadership, RMA’s Office of Compliance developed a new review and sampling methodology for improper payments which resulted in a sharp decline in the agency’s improper payment rate. Heather also worked with a consultant to redesign Compliance’s performance reviews of the AIPs to ensure the integrity and accountability of our industry partners.
Heather lives with her family in Northern Virginia.